Privacy Policy

1. Introduction

thryvonishaven Ltd. ("we," "us," "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our social casino platform at thryvonishaven.com.

This policy complies with the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR) for users in the European Economic Area.

By using our platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information that you voluntarily provide:

• Account Information: Username, email address, date of birth (for age verification)
• Contact Information: Name, email address when you contact us
• Communication Data: Messages, feedback, and correspondence with our support team
• Preferences: Game preferences, notification settings, and other customization choices

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, games played, features used
• Gameplay Information: Virtual currency balance, game progress, achievements
• Technical Data: Error reports, performance data, crash logs
• Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy)

2.3 Information We Do NOT Collect

We do NOT collect or process:

• Financial or payment information (we do not process real money transactions)
• Credit card or banking details
• Sensitive personal information beyond what is necessary for age verification

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Platform Operation

• Create and manage your account
• Provide access to games and features
• Process your requests and respond to inquiries
• Deliver virtual currency and track gameplay
• Maintain platform functionality and security

3.2 Compliance and Safety

• Verify you are 18 years of age or older
• Comply with legal obligations under NZ Gambling Act 2003
• Detect and prevent fraud, abuse, or violations of our Terms
• Enforce our policies and terms of service
• Protect the security and integrity of our platform

3.3 Communication

• Send service-related notifications and updates
• Respond to your questions and support requests
• Send promotional communications (with your consent)
• Provide information about responsible gaming resources

3.4 Improvement and Analytics

• Analyze platform usage and user behavior
• Improve platform functionality and user experience
• Develop new features and games
• Conduct research and analytics

4. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who perform services on our behalf:

• Hosting and infrastructure providers
• Analytics and performance monitoring services
• Customer support platforms
• Email communication services

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes, court orders, or government requests
• Enforcement of our Terms & Conditions
• Protection of our rights, property, or safety
• Protection of users' safety or prevention of fraud

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 With Your Consent

We may share information with your explicit consent for purposes not covered in this policy.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information retained while your account is active
• Inactive Accounts: Account data may be deleted after extended periods of inactivity
• Legal Obligations: Some data may be retained to comply with legal, regulatory, or compliance requirements
• Dispute Resolution: Information may be retained as necessary to resolve disputes or enforce agreements

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers and infrastructure
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Under the New Zealand Privacy Act 2020 and GDPR, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to legal obligations.

7.4 Right to Data Portability

You have the right to request a copy of your data in a structured, machine-readable format.

7.5 Right to Object

You have the right to object to processing of your personal information for certain purposes.

7.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

7.7 Right to Lodge a Complaint

You have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand or your local data protection authority.

Exercising Your Rights

To exercise any of these rights, please contact us at support@thryvonishaven.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookies through your browser settings, but disabling cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites, including responsible gaming support organizations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our platform is strictly for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will take immediate steps to delete that information.

If you believe we have collected information from a minor, please contact us immediately at support@thryvonishaven.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

Significant changes will be communicated through prominent notice on our platform or via email. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

thryvonishaven Ltd.
Privacy Officer
Email: support@thryvonishaven.com
Auckland, New Zealand

We will respond to your inquiry within 30 days.

14. Governing Law

This Privacy Policy is governed by the laws of New Zealand. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of New Zealand courts.